Frequently Asked Questions
Everything you need to know about shopping for your home at Marshalls.
What is the return policy for home decor and furniture?
We want you to love your find. If you are not satisfied, you can return most items within 30 days of purchase with a valid receipt for a full refund or exchange.
How do I track my online order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Currently, we only ship to addresses within the United States, including Puerto Rico and APO/FPO addresses.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as the TJX Rewards credit card and Marshalls gift cards.
Are the products sold online the same as those in physical stores?
Our online inventory is constantly changing and may differ from what you find in your local store, offering a unique selection of high-quality home goods.
How do I handle damaged or defective home items?
If an item arrives damaged, please contact our Customer Service team immediately so we can assist you with a replacement or a refund.